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Last updated: 21/1/2026

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Welcome to Flow Botanicals. These Terms & Conditions govern your use of our website, the purchase of products, and the booking of massage and facial therapy services.

By using this website, making a purchase, or booking a service, you agree to these Terms & Conditions.

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1. About Us

Flow Botanicals (“we”, “us”, “our”) is a sole trader business offering massage and facial therapy services and selling skincare products online.

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2. Website Use

You agree to use this website for lawful purposes only and not to:

• Use the site for fraudulent purposes

• Post or transmit any unlawful or harmful content

• Attempt to gain unauthorised access to any part of the website

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3. Product Orders

3.1 Product Availability

All products are subject to availability. We reserve the right to cancel or refuse orders at any time.

3.2 Pricing

All prices are in AUD and include GST where applicable. We reserve the right to change prices without notice.

3.3 Payment

Payment is required at the time of purchase. We accept payments via the payment methods available on our website.

3.4 Shipping

We ship products Australia-wide. Shipping costs and estimated delivery times are displayed at checkout.

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4. Returns, Refunds & Exchanges

4.1 Refunds

Due to the nature of skincare products, we do not offer refunds once products have been purchased.

4.2 Exchanges

If a product is faulty or damaged on arrival, please contact us within 7 days of receiving your order to arrange an exchange. We may require photo evidence of the issue.

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5. Massage Bookings

5.1 Appointment Booking

Appointments can be booked online through our booking system.

5.2 Cancellation & Rescheduling

You may reschedule appointments with sufficient notice. We request at least 24 hours’ notice for cancellations or rescheduling.

5.3 Late Arrivals

If you arrive late, your session may be shortened to ensure the next client is not delayed. Full session fees still apply.

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6. Payment for Massage Services

Payment is required at the time of booking or at the time of service, depending on the booking system and payment method used.

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7. Health & Safety

You agree to provide accurate and complete information during the intake process. If you have any medical conditions, injuries, or concerns, please inform us prior to your treatment.

We reserve the right to refuse or modify treatment if it is unsafe or inappropriate based on your health information.

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8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is owned by Flow Botanicals or used with permission. You may not reproduce, distribute, or use our content without written permission.

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9. Limitation of Liability

To the fullest extent permitted by law, Flow Botanicals is not liable for:

• Any loss or damage resulting from use of our products or services

• Any indirect or consequential loss

• Any loss resulting from delays in shipping

Our liability for any claim arising from your use of our products or services is limited to the amount paid by you.

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10. Changes to Terms

We may update these Terms & Conditions from time to time. The most current version will be available on our website.

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11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact:

Flow Botanicals
Email: info@flowbotanicals.com.au
Phone: 0477 045 060